Privacy Policy and Terms and Conditions

About me

I am Dr. Ulrike Schneeberg, based at Weisestraße 63, 12049 Berlin, Germany.

Your privacy is important to me, and every time I handle your personal data, I do so in accordance with the provisions of the General Data Protection Regulation and national laws regarding the processing of personal data.

According to data protection laws, I am obligated to provide you with the information contained in this privacy policy. This privacy policy outlines the measures taken to protect your privacy when using my services or products and the rights you have in this regard.

In the processing of your personal data, I am, in most cases, the “data controller.” This means that I determine the purpose and means of processing.

By using my services and/or products, you agree to the collection and processing of some of your personal data in accordance with the purposes described in my privacy policy. I ask you to read this privacy policy carefully and familiarize yourself with its contents. I, Ulrike Schneeberg, am the data protection coordinator, and you can reach me at ulrike[at]deinemonster.de if you have any questions or wish to exercise your rights. Future changes to this statement cannot be ruled out. Therefore, I ask you to reread the privacy policy from time to time.

Processing of your personal data

Personal data or personal information refers to any information about an individual that can be used to identify that person. This does not include data from which the identity has been removed (anonymous data). I strive to collect as little personal data as possible to achieve my goals.

I adhere to data protection laws, which dictate that the personal data I process from you:

  • should only be collected for valid purposes that I have informed you about,
  • must be used in a lawful, fair, and transparent manner, meaning they are relevant for the purpose(s) I have informed you about, restricted to only that/those purpose(s), and in no way incompatible with that/those purpose(s),
  • must be accurate and up-to-date, and only retained for as long as necessary for the purpose(s) I have communicated to you, and they must be handled securely.

I may request certain information from you to enable you to use or purchase my services or products. If you have any questions, please contact me.

Specifically, I will collect some or all of the following data elements:

  • Address
  • Company address
  • Username
  • Educational level/qualifications
  • CV/Resume
  • Date and time
  • Email address
  • Electronic identification data
  • Essential cookies
  • Marital status
  • Leisure and interests
  • Content of correspondence
  • Country
  • Performance cookies
  • Company name
  • Customer name
  • Personal preferences
  • Phone number
  • Course of study
  • Title
  • Signature
  • Payment overview, customer account

I rely on you to provide me with accurate data. If the data changes, please inform me so that I can keep the data up to date.

I process the data to provide the services/products and to continuously improve and adapt the services/products available to you. Specifically, I carry out the following processing activities:

 

Company Website

  • Description: Company website for consultation by customers or prospects
  • Purpose: Informing customers or prospects
  • Legal basis: Legitimate interests
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Email address, Customer’s name, Performance cookies, Company address, Address, Essential cookies, Electronic identification data
  • Data is processed within the EU.

 

Customer correspondence

  • Description: Communication with customers in paper or electronic form
  • Purpose: Ensuring adequate customer service
  • Legal basis: Contract
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Email address, Content of correspondence, Customer’s name
  • Data is processed within the EU.

 

Customer Invoicing and Accounting

  • Description: Calculation of the due fees, sending out invoices, and ensuring payment
  • Purpose: Ensuring proper payment
  • Legal basis: Contract
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Payment overview, Customer account, Address, Customer’s name
  • Data is processed within the EU.

 

Sale of goods or services

  • Description: Sale and/or delivery of goods or services to customers
  • Purpose: Ensuring the correct delivery of goods and/or services, enabling Track & Trace and feedback
  • Legal basis: Contract
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Phone number, Signature, Email address, Address, Customer’s name
  • Data is processed within the EU.

 

Newsletter/Advertising

  • Description: Supplying your customers with current information about your company’s offerings
  • Purpose: As long as the user has subscribed to the newsletter
  • Legal basis: Legitimate interests
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Email address, Customer’s name
  • Data is processed outside of the EU.

Customer appointments

  • Description: Recording customer appointments on paper or computer
  • Purpose: Managing availability and calendars
  • Legal basis: Contract
  • Retention period: From the termination of the contract, retention during the legal and/or relevant period for legal proceedings
  • Data elements: Phone number, Content of correspondence, Email address, Date and time, Customer’s name
  • Data is processed within the EU.

In the aforementioned processing, I am the data controller.

If you have given your consent, you have the right to revoke it. You have the right to withdraw your consent at any time.

If you object to the processing of your data, please contact me so that we can jointly assess whether a contractual relationship and further use of my services are possible.

I also process supplier data. When collecting, processing, and storing supplier data, I aim to ensure that I only collect, process, and store data that is truly necessary and for which I have the right to process. In dealings with my suppliers, I typically collect, process, and store the name, business email address, and business phone number of the person(s) interacting with me. I also collect, process, and store the VAT identification number of my suppliers. I retain the information during the legal period and/or the period relevant for legal proceedings.

 

Processing of personal data on your behalf

Given the unique nature of our relationship, it is unlikely that I process personal data of other individuals on your behalf. In the exceptional case that this does occur, I act as the data processor, and you are the data controller. In such instances, I follow your instructions for processing, any subcontracting arrangements, the handling of data after the termination of the contractual relationship, and the potential disclosure of the data. Therefore, I take necessary security measures and assist you in fulfilling your obligations under the GDPR.

To provide certain services or products, I collaborate with third parties, such as IT partners, insurance partners, accounting partners, or legal advisors. In particular, I reserve the right to disclose your personal data to my partners.

 

Accounting

Accounting

  • Purpose: Ensuring accurate accounting and/or correct tax and VAT declarations
  • Legal basis: Legal obligation
  • Data elements: Employee’s name, Customer’s name, Residential address, Name of the involved party, Payment overview, Customer account, Company address, VAT identification number
  • Data is processed within the EU.
  • SHS Steuerberatungsgesellschaft und Treuhandgesellschaft mbH receives the data.

 

Accounting

  • Purpose: Ensuring accurate accounting and/or correct tax and VAT declarations
  • Legal basis: Legal obligation
  • Data elements: Employee’s name, Customer’s name, Residential address, Name of the involved party, Payment overview, Customer account, Company address, VAT identification number
  • odacer finanzsoftware GmbH receives the data.

 

Insurance

  • Purpose: Ensuring the proper handling of the company’s liabilities
  • Legal basis: Legitimate interests
  • Data elements: Employee’s name, Name of the involved party, Details of the claim/case
  • Data is processed within the EU.
  • Baloise Sachversicherung AG Deutschland receives the data.

 

These third parties usually act as data processors. Please note that social media platforms, trading platforms, and distribution partners are often considered joint controllers for processing.

When participating in an online call, session, conference, etc., please be aware that any data you share may be visible and/or audible to other participants. Please consider this before disclosing your personal information, video, audio, or other data.

If you do not agree with the sharing of your data, please contact me so that we can jointly assess whether a contractual relationship is possible, and further use of our services can be considered.

Please note that I may be legally obligated to process certain data and, if necessary, transmit it to the relevant authorities. As this is a legal obligation, you cannot object to this transmission.

 

 

Security and Confidentiality

I commit to treating your personal data securely and confidentially, and I have implemented security procedures to prevent the loss, misuse, or alteration of this personal data in accordance with industry best practices.

 

Website & Cookies

Browsing on my website may result in cookies being stored on your computer. They simplify your visit and enhance your experience. When you visit my website, you will be informed about the use of cookies and asked for your consent. Additionally, the web server automatically processes your IP address and/or domain name with each visit to my website.

I may provide links to websites owned and operated by third parties. Clicking on such a link will redirect you to another website. Please ensure that you have read and understood the privacy policy of that website, as it may differ from mine and is beyond my control. If you feel uncertain or disagree with the policies, we recommend leaving this website.

 

Social Media

If you use social media features such as the “Like” or “Share” button on my website or visit my social media page, you should be aware that your personal data will be processed by the social media platform. In this processing, the European supervisory authority considers both me and the social media platform as joint controllers for data processing, meaning we jointly determine why and how your personal data is processed. In this privacy policy, you can learn how I process your personal data. Information about the processing by the respective social media platform can be found in their privacy policy. I ask you to carefully read the privacy policy of the social media platform before using the social media elements on my page or visiting my page on the social media platform.

When I host an event, such as a customer networking event, an opening ceremony, a premiere, etc., I may have photographers or videographers present. The photos and videos they capture are intended for use in marketing materials and/or publication on my social media pages. If you are not the central person in these materials, your explicit consent is not required according to the guidelines of the data protection authority. However, if you do not agree to the use of material featuring you, please inform me.

 

Exercising Your Rights

According to the General Data Protection Regulation, you have the right to:

  • Request access to your personal data (commonly known as a “subject access request”). This allows you to receive a copy of the personal data we hold about you.
  • Request the correction of personal data that we hold about you. This enables you to have incomplete or inaccurate information we hold about you corrected.
  • Request the deletion of your personal data. This allows you to ask us to delete your personal data if there is no valid reason for us to continue processing it. You also have the right to ask us to delete your personal data when you have exercised your right to object (see below).
  • Object to the processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example if you want us to verify the accuracy of the data or the reason for processing.
  • Withdraw your prior consent to processing at any time.
  • Object to a decision based solely on automated processing, including profiling.
  • Receive your personal data in a structured, commonly used, and machine-readable format and have those data transmitted to another controller.

Sometimes, I may need to request specific information from you to confirm your identity and ensure your right to access the information (or exercise your other rights). This is another reasonable security measure to ensure that personal data is not disclosed to individuals who do not have the right to receive it.

You can exercise your rights by contacting me at ulrike[at]deinemonster.de or using the company address provided below:

Dr. Ulrike Schneeberg

Weisestr. 63

12049 Berlin

Germany

 

 

Data protection authority

Complaints and comments can be directed to the relevant data protection authority at the address provided below:

Federal Commissioner for Data Protection and Freedom of Information (BfDI)

Graurheindorfer Str. 153 53117 Bonn www.bfdi.bund.de

This privacy policy was created with the assistance of GDPRWise.eu.

 

 

Terms and Conditions

By agreeing to an Offer made by Dr. Ulrike Schneeberg (henceforth the Coach) the Client agrees to the Terms and Conditions as detailed in this document. The Client agrees to an offer in writing by e-mail.

RIGHT OF WITHDRAWAL

If the Client is a consumer, they have the right to cancel the agreement within fourteen calendar days of the day of entering into the agreement. This date is the date of sending the agreement to the Offer by e-mail.

Cancellations must be notified to the Coach in writing by e-mail, registered post or by completing the Withdrawal Form that is sent together with this agreement. The Client is not obliged to indicate why they want to cancel.

Unless the Client has made an express request to the contrary, the Coach is not allowed to start the performance of Coaching services during the withdrawal period of fourteen days. Any session before the end of the 14-day period will be at the express request of the Client (e.g. by booking an appointment within this 14-day period).

§ 1 Description of Coaching Services

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and professional potential. It is designed to facilitate the creation and development of personal, professional, or business goals and to develop and carry out a strategy for achieving those goals.

Coach-Client Relationship

The Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” (Coachingfederation.org/ethics), including:

  • Responsibility to Clients (encompassing, among other aspects, the maintenance of strictest levels of confidentiality with all parties as agreed upon as well as clear communication at all stages of the Coaching relationship).
  • Responsibility to practice and performance (encompassing, among other aspects, the commitment to continued professional development and the recognition of personal limitations).
  • Responsibility to professionalism (encompassing, among other aspects, the accurate presentation of Coaching qualifications and competency, and not participating in any sexual or romantic engagement with Clients).
  • Responsibility to society (encompassing, among other aspects, the avoidance of discrimination by maintaining fairness and equality in all activities and operations, while responding to local rules and cultural practices).

The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions and results arising out of or resulting from the Coaching relationship. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. 

The Client understands Coaching is not therapy and does not substitute for therapy. The Client acknowledges that Coaching does not involve the diagnosis or treatment of mental disorders and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed.

The Client further acknowledges that they may terminate or discontinue the Coaching relationship at any time.

The Client acknowledges that Coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues, incorporate Coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

The Client understands that in order to enhance the Coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

 

§ 2 Limited Liability

Except as expressly provided in this agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this agreement for all Coaching services rendered through and including the termination date.

§ 3 Release of Information

The Coach engages in training and continuing education in line with ICF (International Coach Federation) requirements for holders of the Professional Certified Coach credential. At renewal of this credential, the Coach may be asked the names and contact information of all Clients for possible verification by ICF. By agreeing to the offer made by the Coach, the Client agrees to have only their name, e-mail address, total time of Coaching sessions, and start and end dates of Coaching shared with ICF staff members involved in this process for the sole and necessary purpose of verifying the Coaching relationship. No personal notes nor content of the Coaching itself will be shared.

The Client is in no way obliged to agree to the transfer of limited information to the ICF. If the Client refuses, they must state their refusal in written or oral communication to the Coach:

A refusal to share this information, will in no way alter the relationship between the Client and the Coach and the Coaching will start or continue unaltered.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for Coach professional development and/or consultation purposes. For the purpose of self-reflection and development, the Coach records individual Coaching sessions only if the Client agrees to it in a separate form of consent.

The Privacy Policy is part of the Terms and Conditions and it can be found further up on this webpage. 

§ 4 Payment Terms

In consultation with the needs and wishes of the Client, the Coach makes one or more offers that include a description of the scope of services as well as the price. Unless otherwise agreed, the invoice for the accepted offer must be paid within two weeks and in any case before the date of the first session.

§ 5 Scheduling and cancellation of appointments

The terms of scheduling the appointments, i.e. the Coaching Sessions, are detailed in the Offer.

The Client may cancel appointments for 1-on-1 Coaching sessions up to 24 hours earlier without losing this session. It will then be rescheduled at the next convenient time. Cancellation after that time means that the session will expire. The Client is asked to cancel appointments only if needed (e.g. due to illness or other unforeseen events) and as early as possible.

If the Client wishes to reschedule an expired session, the Coach will charge an additional fee of 200,- EUR per hour for Private Clients, and 300,- EUR for Institutional Clients. Rescheduling is subject to availability of sessions.

§ 6 Termination Policy

The coaching agreement’s validity is unlimited. The Client may terminate it with at least five days’ notice, without giving any reasons. There will be no refund or credit for any part of the Journey Mapping or Coaching Plans. If the Coach needs to terminate the agreement due to unforeseen events, the Client will be refunded according to the amount of time of their chosen plan that is already used, whereby each month counts for 16.6% of the price of that plan.

§ 7 Severability and governing law and jurisdiction

In case any one or more of the provisions of this agreement or any application thereof shall be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of this agreement and any application thereof shall be in no way thereby
affected or impaired. Both parties undertake to replace any invalid, illegal or unenforceable provision of this agreement by a valid provision having the same effects and objectives. These Customer Terms & Conditions, together with all documents referred to in them constitute the whole agreement and understanding between the parties and supersedes all prior agreements, representations, negotiations and discussions between the parties relating to the subject matter thereof.

Both parties agree that the laws of The Federal Republic of Germany will apply, should any dispute arise out of or in connection with this agreement. To the extent that any lawsuit or court proceeding is permitted hereinabove, both parties agree to submit to the sole jurisdiction of the Berlin courts for the purpose of litigating all disputes.

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